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Welcome to the Planful Support Page

We strive to create a positive customer support experience in every interaction.

Get Best in Class Product Support when you need it

Our goal at Planful is to provide you with a best in class support experience with every interaction. We provide our Planful Support staff with ongoing training to equip them handle every situation in the most professional and helpful way!

Our customer sentiment echoes our effort through survey feedback consistently scoring us >90%. Our support team is here to help you Via phone, chat and Case submission.

Let’s Connect

What our team says

 

Customer Feedback

“I noticed the support team maintains a high level of professionalism and patience at all times.This is very refreshing when faced with troubleshooting unknown territory”

“I noticed the support team maintains a high level of professionalism and patience at all times.This is very refreshing when faced with troubleshooting unknown territory”

“I noticed the support team maintains a high level of professionalism and patience at all times.This is very refreshing when faced with troubleshooting unknown territory”

“I noticed the support team maintains a high level of professionalism and patience at all times.This is very refreshing when faced with troubleshooting unknown territory”

Coverage

Business Hours Support 24×7 Urgent Issues coverage Weekend Urgent Issues Coverage

APAC

6.00am – 6.00pm AUS

EMEA

6.00am – 6.00pm GMT

United States

6.00am – 6.00pm PST

System Status

Current Status

All Services are available and fully operational.

Learn More

Maintenance

The next scheduled maintenance is April 17, 2020 at 9 PM PST.

Download 2020 Maintenance Schedule

Historical Application Availability

100% March 2020

View History

Service Level Agreement

Download our Service level agreement

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